BMW

Disappointment doesnt even begin to summarize my experience with the BMW dealership in Murray, Utah. The customer service when purchasing a BMW X5 was horrid.

The deal was finalized, parties agreed on all conditions and a deposit made! Instead of finalizing the paperwork and completing the sale transaction, l was told they decided to prioritize and sell this car to an employee because they wanted it over giving it to a customer that has already solidified the purchase.
This was a horrible customer experience as this was a car Ive been on the hunt for over a year, not a cheap purchase. Not sure if they disregarded me because of my accent and thought they could shuffle this to an employee without hesitation but Ive never had such a disappointing experience.
How can a company stop the transaction with a customer just because an employee wanted it?
First time I found my dream car and was willing to do anything to get it and was dismissed and set aside. Spend time and prepping financials for this purchase.

I do regret every second spend with BMW and have been left with a horrible feeling and taste in my mouth. This company has no right to take pride on their customer service as they do not value their customer in the least bit.

I notice BMW Cooperated Not responding to my Complaints, I put in with BBB, and Business Alliance.And also them . I believe your company help My former Employer who I have a lawsuit on Vandalized my car.

They repeatedly entered my car in destroyed interior and Damaged tires, I believe BMW deactivated my Alarm, in also let the Vandalisers enter my car by their 800 keyless remote entry. I know for a fact this happen. When I made a complaint with Business Alliance and sent the photos. It happen when I pulled up to work over in over again.

My keyless entry was deactivated, also my car alarm will not sound or activate when it is being vandalized, I have had a number of attempts on my life car wheel nuts loosen all the way . I have all this in a lawsuit on my former Employer.

Please respond also tires slashed. The alarm and horn keep getting deactivated.

AWorst experience Ive had with a dealership in 30 years! I leased an M850i from a BMW of Des Moines from Calvin May of 21.

6 month ago I had the car dropped off to fix a flat. In the process they lost my spare key. Last month my sunroof stopped working so I called in on two different occasions could never reach the service department. On the third day that I was going to follow up and see if I could get a hold of anyone my car completely stopped working altogether.

It wont start no power nothing so I continued with calls attempting to get a hold of the service department. After five continuous days I was able to reach the front desk and spoke to an individual named Geri. I asked if anyone was working in the service department and she said of course theyre working there but theyre really busy and I told her she didnt have to be so rude and she hung up on me. I called back and asked her if she would give me a manager and she said no and hung up on me again.

So I proceeded to call my sales guy Calvin and ask for assistance which he offered. I was out of town so I had a family member attempt to drop the keys off at again either Jerry or the service manager Im not sure who because I wasnt there refused to take the keys because they said I had to go through a series of steps before they would except the car in for service. So naturally I text my sales guy Calvin back and asked if he could assist and nothing.crickets.

I would avoid this dealership like the plague Ive never dealt with such terrible customer service in my life. I get businesses are shorthanded and working tirelessly but Im out of town for two months all they had to do was take my keys and say will get to it as soon as we can sorry for the inconvenience.

On my way from Halifax to Toronto, the engine light went on . My car is 750i .

2013 with 86000 km. The first available BMW service was in Moncton New Brunswick. The service department received my car for diagnosis. I was told two valves are out due to misfiring and I have to come back next day at 7:30 am to fix the problem.

Next day I found out the dealer doesn't have any parts for the car in his inventory. They ordered a coil and spark plug from other local suppliers. I was waiting more than 3 hours for the parts to come, and after they installed them, the problem was not fixed .I was informed an injector has to be replaced which is not available and it will take more than 4 days to have .which I can't stay at the hotel for 4 days and take more risk .

I decided to drive my car until I find BMW dealer on my way and get the car fixed. I ended paying $294.00 to the dealer for less than 30 min of actual work and without having the car fixed.on my way I called many BMW dealers to find the injector without any luck

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