BMW
BMW Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BMW has 1.7 star rating based on 41 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Old bmw customer service, Drives good, Good products.
Cons: Constantly failing parts, Did not honor the extended warranty that i purchased, Bad business practices.Recent recommendations regarding this business are as follows: "Dealers are liars!", "BMW is Racists", "I want my car interior and exterior fixed", "Don’t buy bmw", "Avoid these guys".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BMW has 1.7 star rating based on 41 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Old bmw customer service, Drives good, Good products.
Cons: Constantly failing parts, Did not honor the extended warranty that i purchased, Bad business practices.Recent recommendations regarding this business are as follows: "Dealers are liars!", "BMW is Racists", "I want my car interior and exterior fixed", "Don’t buy bmw", "Avoid these guys".
Most users want BMW to offer a solution to their issues.
Consumers are not pleased with Discounts and Special Offers and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
BMW terrible purchase experience
Not even apology
The deal was finalized, parties agreed on all conditions and a deposit made! Instead of finalizing the paperwork and completing the sale transaction, l was told they decided to prioritize and sell this car to an employee because they wanted it over giving it to a customer that has already solidified the purchase.
This was a horrible customer experience as this was a car Ive been on the hunt for over a year, not a cheap purchase. Not sure if they disregarded me because of my accent and thought they could shuffle this to an employee without hesitation but Ive never had such a disappointing experience.
How can a company stop the transaction with a customer just because an employee wanted it?
First time I found my dream car and was willing to do anything to get it and was dismissed and set aside. Spend time and prepping financials for this purchase.
I do regret every second spend with BMW and have been left with a horrible feeling and taste in my mouth. This company has no right to take pride on their customer service as they do not value their customer in the least bit.
User's recommendation: Dealers are liars!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Pensacola, FloridaSecurity on BMW is not Good
User's recommendation: I want my car interior and exterior fixed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Pensacola, FloridaI can't get my damages fixed that are BMW Securitys on vehicle fault
I notice BMW Cooperated Not responding to my Complaints, I put in with BBB, and Business Alliance.And also them . I believe your company help My former Employer who I have a lawsuit on Vandalized my car.
They repeatedly entered my car in destroyed interior and Damaged tires, I believe BMW deactivated my Alarm, in also let the Vandalisers enter my car by their 800 keyless remote entry. I know for a fact this happen. When I made a complaint with Business Alliance and sent the photos. It happen when I pulled up to work over in over again.
My keyless entry was deactivated, also my car alarm will not sound or activate when it is being vandalized, I have had a number of attempts on my life car wheel nuts loosen all the way . I have all this in a lawsuit on my former Employer.
Please respond also tires slashed. The alarm and horn keep getting deactivated.
Preferred solution: I want my cut interior fix, and all damaged done by the Vandalized persons, repaired, the alarm should have sounded everytime . Or a check for the damage.
User's recommendation: BMW is Racists
Terrible customer service
AWorst experience Ive had with a dealership in 30 years! I leased an M850i from a BMW of Des Moines from Calvin May of 21.
6 month ago I had the car dropped off to fix a flat. In the process they lost my spare key. Last month my sunroof stopped working so I called in on two different occasions could never reach the service department. On the third day that I was going to follow up and see if I could get a hold of anyone my car completely stopped working altogether.
It wont start no power nothing so I continued with calls attempting to get a hold of the service department. After five continuous days I was able to reach the front desk and spoke to an individual named Geri. I asked if anyone was working in the service department and she said of course theyre working there but theyre really busy and I told her she didnt have to be so rude and she hung up on me. I called back and asked her if she would give me a manager and she said no and hung up on me again.
So I proceeded to call my sales guy Calvin and ask for assistance which he offered. I was out of town so I had a family member attempt to drop the keys off at again either Jerry or the service manager Im not sure who because I wasnt there refused to take the keys because they said I had to go through a series of steps before they would except the car in for service. So naturally I text my sales guy Calvin back and asked if he could assist and nothing.crickets.
I would avoid this dealership like the plague Ive never dealt with such terrible customer service in my life. I get businesses are shorthanded and working tirelessly but Im out of town for two months all they had to do was take my keys and say will get to it as soon as we can sorry for the inconvenience.
User's recommendation: Avoid these guys
I have tried repeatly to contact bmw asst. Over a connection issue after renewing my contract. All I get is we’re extremely busy please wait, I’ve tried three days in a row waiting an hour or more con
User's recommendation: Don’t buy bmw
Very bad car AC evaporator bad Freon gas smell
- Electrical issues
- Horrific customer service via bmw headquarters on phone
- Maintenance info is poor to non-existent
Preferred solution: Let the company propose a solution
User's recommendation: Do not buy it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Schwarzenbek, Schleswig-HolsteinSo sad the sale man
Preferred solution: Bmw
Have not had a response from BMW ref my email on Claim.
User's recommendation: Need for urgent action on promises.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad service
On my way from Halifax to Toronto, the engine light went on . My car is 750i .
2013 with 86000 km. The first available BMW service was in Moncton New Brunswick. The service department received my car for diagnosis. I was told two valves are out due to misfiring and I have to come back next day at 7:30 am to fix the problem.
Next day I found out the dealer doesn't have any parts for the car in his inventory. They ordered a coil and spark plug from other local suppliers. I was waiting more than 3 hours for the parts to come, and after they installed them, the problem was not fixed .I was informed an injector has to be replaced which is not available and it will take more than 4 days to have .which I can't stay at the hotel for 4 days and take more risk .
I decided to drive my car until I find BMW dealer on my way and get the car fixed. I ended paying $294.00 to the dealer for less than 30 min of actual work and without having the car fixed.on my way I called many BMW dealers to find the injector without any luck
On
- Bad business practices
Preferred solution: Refund of $200
User's recommendation: After 45 years of driving Bmw in Europe, the middle east and Canada, I have never had an issue or a bad experience except this one which disappointed me
FEM has packed up in 25000 km. Workshop says pay for new FEM & after that we will diagnose problem and advise further expenses? Ridiculous!
User's recommendation: Don’t buy BMW as their customer service is atrocious.
Customer service received
Preferred solution: Deliver product or service ordered
Key replacement
Inaccurate speedometer
- Good products
Preferred solution: Let the company propose a solution
User's recommendation: Complain to BMW if you have one of these mid-calibrated speedometer. If enough new owners complain, maybe they will take the problem seriously.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Irmo, South CarolinaComplaint
As of this date June 9 still no 'i" for my trunk logo. Supposedly dealership ordered a complete logo replacement 3 weeks ago.
Still no resolve. Not a big deal but you know "its the little things." that make one upset.
- No response
Preferred solution: Deliver product or service ordered
User's recommendation: Don't call customer service
VEHICLE RETURN STATEMENT
User's recommendation: DONT LEASE WITH BMW
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Phoenix, ArizonaBMW no longer supports online access.
- Looks nice
- Maintenance info is poor to non-existent
- Online access
- After warranty poor service
Preferred solution: Let the company propose a solution
User's recommendation: Their customer service is poor anyway. Once it was out of warranty it really became crap.
About
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BMW is a German automobile manufacturer. The company specializes in production of performance-luxury cars and motorcycles. It was founded in 1922 by Josef Popp, Max Friz and Camillo Castiglioni. In the beginning, the company made radio flyer engines and motocycles. BMW is an abbreviation that stands for Bavarian Motor Works. BMW has a number of subsidiaries that include Mini and Rolls Royce. The tagline of the company is: "Sheer Driving Pleasure."
At the present time BMW model lineup is divided into so called Series and include 1 Series, 3 Series, 5 Series, 7 Series; SUVs X3, X5, X6 and sportscar Z4.
BMW is ranked 116 out of 599 in Auto category
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I know how you feel it Broke My Wallet and it Brings More Worries when I take it in for service. Good Luck.